Frequently Asked Questions
Order
Currently we only offer shipping within the USA. However, we are working towards offering international shipping.
To place your order, select the desired item(s) and the appropriate size/color and click "Add to Shopping Bag.”
Your Shopping Bag will appear on the right-hand side of the screen and can be accessed elsewhere on the site by clicking the Shopping Bag icon in the top right-hand corner. Once you have made your selection, please click "Proceed to Checkout" to complete your delivery and payment details. When your order has been confirmed, you will receive an Order Confirmation email.
A pre-order can be placed if the item(s) shown are not immediately available for shipment.
Items offered for pre-order will be clearly marked as such and will display an estimated shipping date for your reference on their product pages. Please note that these dates are not guaranteed and the actual shipping date may vary for any given pre-order item. When placing a pre-order, the item(s) purchased are reserved for you and will be shipped as soon as they become available. You will be charged for the total amount of all pre-order items purchased at the time the order is placed.
Visa, Mastercard, Discover, American Express, PayPal, Apple Pay, and Google Pay
Returns
We are happy to accommodate returns within 14 days of delivery for online orders. Items must be unworn, unwashed, and undamaged; with tags still attached. Kindly email us at info@junauxnyc.com, providing your name, order number, and the items you wish to return.
We do not currently offer exchanges. If you have changed your mind about an item you have ordered, you may return it for a refund within 14 days of receiving your order. Please ensure that the item is in its original condition with tags still attached.
All refunds will be sent to the original payment method.